Frequently Asked Questions
Product Care
How do I care for my Kilmaille blanket/throw/wrap/scarf/garment?
Always read the product care label for care instructions. It is not necessary to wash your product before use. Wool does not soil readily, and a good airing is an ideal way to freshen up your item. Wool loves fresh air and sunshine, we recommend in preference to laundering, that your quilt is aired outside on a warm, breezy day. This will rejuvenate and freshen up your product.
Store in the calico bag provided. Fold neatly and store flat.
Woollen knitwear will felt and shrink if it is not washed properly. We suggest dry cleaning larger items and gently washing smaller items by hand and spinning out excess moisture. Preferably dry flat in the shade.
How do I care for my dry clean product?
Wool loves fresh air and sunshine, we recommend in preference to laundering, that your quilt is aired outside on a warm, breezy day. This will rejuvenate and freshen up your product.
Can I spot clean my product to remove stains?
Yes, we recommend the following mixture:
- 1 teaspoon of wool detergent such as “Softly”
- 1 teaspoon of vinegar
- Mix with one litre of lukewarm water
Holding the fabric carefully, gently sponge or spray this mix onto the stain and rinse. To dry we recommend drying flat and pressing with a warm steam iron over a thin cloth, do not press directly onto the wool.
How should I store my woollen items?
If you need to store your product, we recommend using a breathable bag so your product can breathe. Calico bags supplied are ideal for this. Storage in airtight (space bags) will damage your product. Ensure your product is stored in a dry and well-ventilated environment.
How do I freshen up my product after storing?
We recommend hanging your product up airing it outside on a warm, breezy day for two - three hours before reusing it.
Can I use a space bag (vacuum sealed bag) to store my product?
Space bags are for temporary use only. We do not recommend them for long term storage of woollen products. Using a space bag to send a product overseas will help in reducing the volume size of a woollen item but is not recommended for long term use. Long term use will damage the product as the wool will be flattened and the product will not perform as well. Kilmaille takes no responsibility for damage caused to product stored incorrectly.
Kilmaille Quality Assurance and Warranty Information
What do I need to know about making a warranty claim?
All Kilmaille products are guaranteed to be free from defects in quality and workmanship for a period of either two, five or seven years from the date of purchase depending on the product.
In the unlikely event that your Kilmaille product requires returning to Kilmaille for repair, please ensure for health reasons that your product has been freshly laundered.
Under our warranty, Kilmaille will provide an exchange or repair under the following guidelines:
• If the product is faulty or has been wrongly described
Our warranties do not cover:
• Change of mind
• General wear and tear
• Incorrectly laundered items
• Items with any of our product tagging, wash or care instructions, removed
• Damage caused by misuse or neglect
For warranty claims, Kilmaille reserves the right to assess the condition and age of any item prior to offering an exchange or repair.
Proof of purchase must be provided,
To make a claim please contact Kilmaille admin@kilmaille.com.au or call 0466157224
What should I expect when I made a warranty claim?
Kilmaille will arrange for a representative to inspect the product or arrange for its return to the Kilmaille office for assessment.
Kilmaille will cover the cost of returning the product to the office if it proves to be faulty.
For items to be returned to Kilmaille please pack them in a box or a large bag, include a note with your name and reason for claim and attach a label with the following address:
Kilmaille, 580 Tarrayoukyan Road, Tarrayoukyan Vic 3315
Once the item has been inspected you will be advised of the outcome of our decision.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
General
Are Kilmaille products really made in Australia?
We are located on a farm in Southwest Victoria, south of Harrow. All our products are hand crafted by our dedicated family right here in Australia. All items are made with love from the best Australian extra fine merino yarn we can source. Our farm carries the Responsible Wool Standards Certification.
What are the sizes of our products?
Below are our standard dimensions, however we can make some custom size products by request.
Small blankets and throws 100x100 cm
Cot 100x120 cm
Single 120x150 cm
Queen 210x210 cm
King 245x210 cm
Scarves 155x28 cm
Snood 40 cm deep x 78 cm circumference
Plain Poncho 65 cm wide X 140 cm long.
Geometric Split Wrap 190cm long x 110cm wide.
Textured Tanami Wrap 70 cm wide x 160 cm long
Beanies:
Premmie 34 cm diameter
Baby 40 cm
Kids 50 cm
Adults 60 cm
Jumpers are all knitted according to standard sizing for Small, Medium, Large, Extra Large, 2XL.
Website information
How do I add an item to my basket?
Once you've decided on an item, you can add it to your basket after selecting the colours and size you require. The available colours and sizes are shown at the top of the shop. Fill in the boxes then, if you'd like to buy more than one of the item, type the quantity you need. Once done, click "Add to Cart".
How do I complete an order?
After adding the item(s) you want to your cart, click on the cart in the top right hand corner of the page, click the ‘Checkout” button after checking your order, and you will be taken through the steps required to complete your purchase.
How do I modify the contents in my basket?
Click on the trolley (located at the top right of the page). You will see a table showing the items in your basket, you can also remove an item by clicking “REMOVE X”.
Can I change my order after completing checkout?
It is not possible to make changes to a completed order from our website. However, depending on when your order was placed, there may still be time for you to modify it by contacting us at 0466157224.
How do I use my promo-code?
Promo codes may be entered at the checkout stage.